Delivery & Returns
At Promowear, we’re committed to providing a smooth and reliable ordering experience. The information below outlines our delivery and returns policy.
Delivery
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Standard lead times
Printed garments are usually delivered in approximately 7 working days from artwork approval and garment availability. - Embroidered garments are usually delivered in approximately 10–14 working days from artwork approval and garment availability.
- Plain garments which do not require decoration are usually dispatched within 3 working days. Longer lead times apply to certain workwear and footwear items.
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Urgent orders
If you have a specific deadline, please let us know when placing your order. We’ll always do our best to accommodate urgent requirements wherever possible. -
Delivery coverage
We deliver throughout Ireland and can also arrange international deliveries on request. Collection from our premises is available by prior arrangement.
Checking Your Order
- Please inspect your order as soon as it is received.
- If you believe there is a shortage, incorrect item, incorrect size, damaged goods or any other issue with your delivery, please notify us within 48 hours of receipt so we can investigate and resolve the matter as quickly as possible.
Need help?
If you have any questions regarding delivery, returns or an existing order, please contact our team at [email protected] or
Returns
Branded garments cannot usually be returned, while plain garments may be returned if they meet the conditions below.
Branded Garments
As branded garments are customised specifically for your business, they cannot be returned unless they are faulty or have been supplied incorrectly.
Plain Garments
Plain garments may be returned provided they are unworn, unwashed, in their original packaging, and returned in accordance with our returns policy. Please contact us before returning any items.
Restocking Charge
Some non-core or special-order items may be subject to a 15% restocking charge. Our team will advise you if a restocking charge applies before any return is processed.