Delivery
Delivery times
Orders within Ireland: Standard turnaround time for decorated garments is 7-10 working days from when you have approved your art mock up and we have your garments in house. We can turn things around sooner if needed and sometimes this can incur an additional cost. For garments which do not require decoration we can usually deliver within 2-3 working days of receipt of order.
International shipments (deliveries outside of Ireland):
Please contact [email protected] for more accurate deliveries times specific to your needs.
Delivery cost
We charge a flat fee of €10 (ex-VAT) for all orders within Ireland. Please contact [email protected] if the shipping destination is outside of Ireland for more accurate shipping costs.
Lead times
Production begins once any art proofs have been approved and we have your garments in house. Changes made once production begins may result in additional charges. For example, if you have approved a screen print proof and you decide to change the size, we would need to re-make new screens with the new size of art.
Delivery partners
We use DPD and UPS for Irish as well as international shipments.
Collection
You can also collect your order from our premises- Unit D5, North City Business Park, Finglas, Dublin, D11 AHK5 .
Returns
Returns & Credit Policy
- Plain (unbranded) garments may be returned within 14 days of receiving your order, provided they are unworn, unused, and in original packaging.
- Approved returns will receive account credit only — refunds are not issued for returns.
- Customised or personalised items cannot be returned unless they are faulty.
- If you receive a faulty customised item, please notify us within 48 hours and include photos so we can assist you quickly.
- If you receive the wrong items or faulty goods, we will arrange collection.
- For all other returns, customers must arrange and cover return shipping.
- Delivery charges are only refunded if we made an error.
All returns must be sent to Promowear Ltd, Unit D5, North City Business Park, Finglas, Dublin 11, D11 AHK5, with a completed returns form.
Please note, items must be returned in an unworn and acceptable condition.
Products we’re unable to accept back
Regretfully, as our customised items are bespoke, we cannot accept the return of customised items.
We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds.
If your item is faulty, please notify us within 48 hours of receipt of your goods. Our Customer support team may require supporting images for faulty items, please include these in your initial email so we are able to come to a resolution swiftly.
Reporting discrepancies
Notification Window: All shortages, damages, or discrepancies must be reported within 48 hours of receiving the goods.
Proof Required: Customers may be asked to provide supporting evidence such as photographs of the goods and the packing slip to verify the claim.
No Claims After Window: Claims made after the 48-hour period will not be accepted, as inventory checks and courier investigations are no longer possible.
How to make a return
1. Contact our Customer Services team by calling
2. Download and complete the returns form.
3. Return the unworn garments to us in their original packaging.
4. Now leave it to us. We will give you a full refund by the same method you originally used to pay for your order. Alternatively, we can issue a credit note on your account. We aim to complete any refunds within 5 working days of receiving the returned items.