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Returns Policy

1. Goods must be returned within 28 days of receipt or they cannot be accepted back.

2. If you have received the wrong items or they are faulty, we will arrange collection of the items.

3. You must organise the return of items to us for any other reason.

4. Delivery charges will not be refunded unless the delivered goods are faulty or the wrong items were received.

Products we’re unable to accept back

We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items unless they are faulty.

How to make a return

1. Contact our Customer Services team by calling 01-8647350 or by e-mailing to sales@promowear.ie. Please have your order number ready with you so that we can access your account faster.

2. Return the unworn garments to us in their original packaging.

3. Now leave it to us. We will give you a full refund by the same method you originally used to pay for your order. Alternatively, we can issue a credit note on your account. We aim to complete any refunds within 5 working days of receiving the returned items.